Privacy Policy

Last updated: 21 September 2026

This policy explains what information Ark Solutions LLC (“Arksoft”, “we”) collects through arksoft.ae and how we use it. Ark Solutions LLC is registered in the Shams Free Zone, Sharjah Media City, United Arab Emirates.

What we collect

Contact form. Your name, email address, and optionally your phone number, company name, the service you are interested in and your message.
Visit context sent with the form. The page you first landed on, the page you sent the form from, the referring website, any campaign (UTM) tags in the link you followed, and the country your connection appears to come from.
Analytics. We use Google Tag Manager and Google Analytics to understand how the site is used, for example which pages are visited and whether contact buttons are clicked. These tools use cookies and similar technologies. We do not send your name, email, phone number or message to them.
Technical data. Like any website, our servers and our network provider receive your IP address and browser details when you load a page, and may keep them in security and error logs.

How we use it

To reply to your enquiry and discuss a possible project with you.
To keep a record of enquiries and how they progressed.
To understand which pages and channels bring enquiries, so we can improve the site.
To protect the site against spam and abuse.

We do not sell your information, and we do not add you to a mailing list without asking.

Where it is stored and who processes it

Form submissions are stored in our website database on a server operated by Hetzner Online GmbH in Germany.
Cloudflare delivers and protects the website, so your requests pass through its network.
Google provides Tag Manager and Analytics.
If you contact us on WhatsApp, WhatsApp’s own terms and privacy policy apply to that conversation.

How long we keep it

We keep enquiries for as long as we need them to respond, to manage any resulting project, and to meet our legal and accounting obligations. You can ask us to delete your enquiry at any time.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. You can block or delete cookies in your browser settings; the site still works without them.

Changes

If we change how we handle information, we will update this page and the date at the top. For questions, see our contact page.