Shopify, WooCommerce or a custom store
Shopify is the fastest way to launch and needs the least maintenance; you pay a monthly plan and some apps. WooCommerce runs on WordPress on your own hosting, with no platform fee and full control, but it needs more care with updates and security.
A custom storefront, usually Next.js on top of a commerce backend, suits brands with large catalogues, B2B pricing, complex product configuration or strict speed targets. We recommend the simplest option that meets your requirements.
Payments and checkout in the UAE
UAE shoppers expect Apple Pay and Google Pay alongside cards, and buy-now-pay-later services such as Tabby and Tamara have become common for fashion, electronics and furniture. We integrate any payment gateway that offers an API, and have already delivered Stripe, Amazon Payment Services (formerly PayFort), Checkout.com and Tap.
For GCC stores we have also integrated regional methods such as KNET in Kuwait and Mada in Saudi Arabia. Other UAE gateways, such as Network International, Telr and PayTabs, connect the same way, and the merchant account is always in your company name.
VAT, prices and invoices
Prices shown to consumers in the UAE must include the 5 percent VAT, and your store has to issue proper tax invoices. We set up VAT-inclusive pricing, the correct invoice details, and reports your accountant can use.
If you also sell to other businesses, B2B invoices will fall under the UAE e-invoicing mandate from 2027 depending on your revenue, and we can connect your store to an accredited e-invoicing provider.
Delivery, returns and customer service
Customers in the UAE are used to fast delivery and easy returns. The store has to handle:
- Delivery fees and minimum orders by emirate, with free delivery thresholds.
- Integration with local couriers for labels, pickup and tracking links.
- Order status emails and WhatsApp notifications.
- A returns and exchanges flow that matches your policy.
Stores we have built
For Cultkw, a retail brand in Kuwait, we built a headless e-commerce platform with a fast checkout and live inventory sync. The Coop Cart grocery app, for customers in the UAE and Kuwait, handles complex carts, live driver tracking and local payments.
Both are on our portfolio page.